There is also a massive issue with the DLC visibility – as in Sony has stripped all of this from all three stores in favour of only showing the DLC for the top twelve games – basically, the games they make the most money from like APEX Legends and Fortnite. This happened the other day when I pointed out the issue with The Pedestrian on Twitter, as soon as I mentioned it one of my followers stated they “didn’t know it was out yet” and instantly went and bought it. Hopefully, that got your attention, this means the developers and publishers who pay to submit their games will most likely see very few PS5-only gamers buying and downloading their games, and the consumers may not even realise a game they’ve been waiting for has been released. I’m hoping that this article will be read by those who need to read it in order to give them a shove in the right direction to finally fix these issues – if you feel any of the issues stated are important, please share it with as many people as you can, we NEED Sony to listen. I have examples, theories, solutions, and requests, which are not only from me but from many people online – those who splashed out £450 on a new console, only to receive an inferior product to the PS4. On each occasion, the customer service representative shrugged off the issue, claiming it was an issue with my console and not the store… No, I’ve seen the same thing on multiple consoles, people online report the same glitches, and I reached out to the developer of The Pedestrian (who also had the same issue) and their rep at Sony was able to fix the issue (for them) within 24 hours.īasically, I’m about to go into detail about the bugs and glitches with the PlayStation Store on the mobile application, the terrible re-designed website, and the incompetent PS5 on-console store. However, when I originally talked to the customer service team, and a few times since, I brought up a critical issue with the store on the console itself, an issue which not only affects us as paying customers but developers and publishers who pay Sony to advertise and sell their games. After a long phone call, PlayStation replaced the unit with a new one (yes, they gave me a new console, they didn’t fix it), which has been more stable yet suffered the same issues a few times (but I don’t want to wait 2-3 weeks for another new console). Anyone who follows me on Twitter will know that it’s not been a smooth ride though, the console kept crashing when playing any PS5 game and subsequently corrupting the internal SSD and wiping all my saves, media, installed games, and trophy info that hadn’t synced. I love my PlayStation 5, I made sure I got my order in as soon as the official announcement streamed so that I would have it on day-one, on the 19th of November.
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